Refund Policy
Thank you for choosing By Tocca x Black Caviar for your wardrobe needs. To ensure a smooth shopping experience, please take a moment to review our return policy.
1. ALL SALES FINAL: All purchases are final. We do not offer refunds or exchanges, ONLY store credit. This will include, but is not limited to: changes in personal preference, sizing issues, or a change of mind.
2. DRESS INSPECTION: Each dress or clothing garment undergoes a meticulous inspection before leaving our store to meet our stringent quality standards.
3. SIZE AND FIT: It is the customer's responsibility to ensure the correct size is chosen. Please refer to our sizing charts and measurements provided to make an informed decision. Unfortunately, we cannot accommodate exchanges or returns due to sizing issues.
4. ALTERATIONS: Any necessary alterations are the responsibility of the customer. We recommend consulting with a professional tailor to achieve the perfect fit. By Tocca x Black Caviar is not liable for any alteration costs or complications.
5. CANCELLATIONS AND CHANGES: We are not able to cancel or make changes to an order once it is placed.
6. SHIPPING: All garments will ship within 24-48 hours of purchase. You will receive an email with a link to track your order closer to delivery.